Privacy Policy

1. Information we collect

• Account details: name, email address, password (stored only as a hash), phone number, date of birth, country and address, and your sign-up and consent records.
• Questionnaire answers: your profile, lifestyle, family, education, work, and relationship preferences, and what you are looking for in a partner.
• Sensitive information: some answers reveal cultural or ethnic background, religion or spirituality, sexual orientation or gender identity, and relationship or family circumstances. Under laws such as Indonesia's PDP Law and the California Consumer Privacy Act, this is sensitive personal information.
• Photos you upload to your profile.
• Membership and payment records: plan, status, renewal dates, and payment confirmations. Card details are collected by Stripe and are never stored by us.
• Communications: messages you send through our contact form or by email.
• Technical and security data: IP address, browser details, and logs of sign-ins and requests, used to protect the service and prevent abuse.

We collect only what is reasonably necessary to provide the Services, protect our members, comply with the law, and run our business.

2. How we use information

• Create and manage your account, and verify your email.
• Provide matchmaking services, including reviewing your profile and identifying potential matches.
• Process payments and manage your membership, including renewal reminders and receipts.
• Communicate with you about your account and respond to support requests.
• Protect against fraud, abuse, and security incidents.
• Comply with legal obligations.

We do not sell your personal information and do not use it for advertising. We only share selected profile information with a potential match when reasonably necessary to facilitate an introduction, and contact details are not shared without your authorization.

3. Consent for sensitive information and for storage in the United States

When you create an account we ask for your explicit consent to (a) process the sensitive information described above for matchmaking, and (b) store and process your information in the United States. If you live in Indonesia, this consent is required by the Personal Data Protection Law (UU 27/2022) for sensitive data and for transfers of data outside Indonesia. You can withdraw your consent at any time (see section 8); doing so means we can no longer provide the matchmaking service to you.

4. Where your data is stored, and who processes it

Your data is hosted in the United States, on Amazon Web Services infrastructure in the US East (N. Virginia) region, through the providers below. Members are mostly in the United States and Indonesia, so your information is transferred across borders. We rely on data processing agreements with each provider and on your consent for these transfers.

• Vercel: hosts the website and application servers.
• Neon: hosts the database that stores your account, answers, and photos.
• Resend: delivers our emails, such as verification codes and receipts.
• Stripe: processes membership payments and the billing portal. Stripe acts under its own privacy policy for payment data.
• Cloudflare Turnstile: bot protection on our forms; it may process your IP address and browser signals.

We may add other providers, for example for identity or background verification, and will update this policy and obtain consent where required before doing so. We may also disclose information when required by law or to protect rights and safety.

5. Retention

• Accounts that never verify their email are deleted after 30 days.
• Account data (profile, answers, photos, sessions) is deleted when you delete your account.
• Stripe keeps payment records for as long as tax and accounting laws require; we keep only the minimum payment references we need for the same purpose.
• Security and server logs are kept for a limited period needed to detect and investigate abuse.
• Contact messages are kept while we handle your request and for a reasonable period afterward.

Where the law requires us to keep certain information longer, we keep only what is required.

6. Security

We use reasonable administrative, technical, and organizational measures to protect personal information, including encrypted connections, hashed passwords, and restricted staff access. No internet transmission or storage system can be guaranteed completely secure.

7. Deleting your account and downloading your data

Sign in and go to /member/account to download a copy of your data (account, answers, and photos) or to delete your account. Deleting your account cancels your subscription and permanently removes your profile, answers, photos, and sessions. Payment records held by Stripe are kept as described above.

8. Your rights

United States, including California. You can ask to know what personal information we hold and how it is used, to access and receive a portable copy of it, to correct it, and to delete it. You may also ask us to limit the use of sensitive personal information. We do not sell or share personal information for cross-context advertising. We will not discriminate against you for exercising these rights.

Indonesia (UU 27/2022). You have the right to access your personal data, to have it corrected, to have it deleted or destroyed, to withdraw consent, to object to processing, and to receive information about how it is processed.

Use the tools in your account where available, or write to hello@brideraconcierge.com. We may need to verify your identity, and we will respond within the time required by applicable law. Rights vary by location and are subject to legal exceptions. You may also complain to your local data protection authority.

9. Children

Bridera is for adults and not designed for anyone under 18. If we learn that we have collected personal information from a child, we will delete it.

10. Changes

We may update this policy from time to time. When we make material changes, we will give notice as required by law, and the date above shows the latest update.

11. Contact

[Company legal name], [Company address]. Privacy questions and requests: hello@brideraconcierge.com, or use our contact form.